How enquiry data is used and stored.
This policy explains how The Wild Stem Studio uses the information you provide through the website enquiry form.
Who we are
The Wild Stem Studio is a floristry business based in Derby and serving clients across the East Midlands.
If you have any questions about privacy or your data, you can contact enquiries@thewildstemstudio.co.uk.
What we collect
When you complete the enquiry form, we may collect your name, email address, phone number, address details, event or order information, budget, preferred date, and any message you provide.
How we use your information
Your information is used to respond to your enquiry, prepare quotes, discuss floral requirements, and manage any booking or order that follows from your request.
We do not collect more information than we need to deal with your enquiry.
How your data is processed
Website enquiries are sent using the form on this website and delivered through third-party tools that help route messages securely to The Wild Stem Studio.
Those tools are only used for handling enquiries and related communications.
How long we keep it
We keep enquiry information only for as long as reasonably necessary to respond to your request, provide services, maintain basic business records, or meet legal obligations.
Your rights
You can ask to access, correct, or delete the personal information we hold about you, subject to any legal reasons we may need to retain it.