How enquiry data is used and stored.

Who we are

The Wild Stem Studio is a floristry business based in Derby and serving clients across the East Midlands.

If you have any questions about privacy or your data, you can contact enquiries@thewildstemstudio.co.uk.

What we collect

When you complete the enquiry form, we may collect your name, email address, phone number, address details, event or order information, budget, preferred date, and any message you provide.

How we use your information

Your information is used to respond to your enquiry, prepare quotes, discuss floral requirements, and manage any booking or order that follows from your request.

We do not collect more information than we need to deal with your enquiry.

How your data is processed

Website enquiries are sent using the form on this website and delivered through third-party tools that help route messages securely to The Wild Stem Studio.

Those tools are only used for handling enquiries and related communications.

How long we keep it

We keep enquiry information only for as long as reasonably necessary to respond to your request, provide services, maintain basic business records, or meet legal obligations.

Your rights

You can ask to access, correct, or delete the personal information we hold about you, subject to any legal reasons we may need to retain it.

Online orders and Stripe

When the online shop is activated, Stripe will process information needed to provide hosted checkout and payment receipts, while The Wild Stem Studio securely records the minimum order and fulfilment information needed to complete the order. This can include your name, contact details, delivery and billing address, order details, device information and payment-related information. Card details are entered with the payment provider and are not stored by this website.

We use order and contact information to perform the contract, provide customer service, meet legal and accounting obligations, prevent fraud and protect the business. Stripe processes payment information under its own privacy terms. We retain information only for as long as it is needed for those purposes or required by law, and we limit access to people and service providers who need it.

Cookies and local storage

The basket uses essential browser storage so selections persist between pages and refreshes. Stripe may set cookies required for hosted checkout, security and fraud prevention. No optional advertising or analytics cookies have been added to this storefront.

Contact and complaints

The Wild Stem Studio is the seller and trading name responsible for the personal information described in this notice. Privacy questions, rights requests and complaints can be sent to enquiries@thewildstemstudio.co.uk.